Jaya88 Privacy Policy

Jaya88 (jaya88.fun) is a leading online gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy explains how jaya88 collects your personal information, the purposes for which it is used, and the measures taken to keep it secure.

This Privacy Policy applies to the jaya88 website, mobile application, and all related services. By accessing the platform or creating an account, you are deemed to have accepted all terms of this Policy.

Jaya88 only collects information that is necessary to deliver the best service and ensure platform security. The types of information collected are described below:

Jaya88 uses your information for the purposes listed below. Each purpose is specific and transparent:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve issues and provide support.
• Security & Fraud Prevention: Device and log data are analyzed to detect unusual activity.
• Legal Compliance: Data is retained as required to comply with local and international laws.
• Responsible Gaming: Gaming patterns are analyzed to identify signs of problem gambling.
• Platform Improvement: Anonymized usage data is analyzed to continuously improve the user experience.
• Promotional Communications: With your consent, bonus offers and new game updates will be sent to you.

Jaya88 never uses your information for any purpose beyond those specifically stated.

Jaya88 does not sell your personal information. However, in limited circumstances, information may be shared with trusted partners:

• Payment Provider: Payment providers such as bKash, Nagad, and Rocket receive the necessary information to process your transactions.
• Game Provider: Software providers for slots, Live Casino, and sports games receive gaming session data.
• KYC Verification Service: Approved service providers verify the required documents for identity verification.
• Law Enforcement: Information may be disclosed pursuant to a court order or valid legal process.
• Auditing Body: Required information is shared with the regulatory authority for license renewal and routine audits.

Jaya88 retains your information only for as long as necessary — no longer. Retention periods vary depending on the type of data:

• While Account is Active: All account-related information is retained for the full duration of an active account.
• After Account Closure: Financial transaction records may be retained for up to 5 years as required by law.
• KYC Documents: Retained for up to 7 years after account closure, as required by regulatory rules.
• Marketing Information: Upon withdrawal of consent, you will be removed from our marketing database immediately.
• Log Data: System logs are automatically deleted after 90 days.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

The jaya88 website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential Cookies: This cookie is essential for maintaining login sessions and platform security — the platform cannot function without it.
• Performance Cookies: Anonymous data is collected to measure page load speed and detect errors.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: These cookies are used to understand how the platform is used — they are optional.

Jaya88 respects your privacy rights. You have the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may submit a request to correct any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.
• Data Portability: You may request an export of your information in a standard format.

To exercise these rights, email us at [email protected]. We typically respond within 30 days.

Jaya88 employs industry-leading technical and organizational measures to protect your information. Our security framework is as follows:

• All data transfers are protected with 256-bit TLS/SSL encryption.
• AES-256 encryption for data at rest.
• Two-factor authentication (2FA) supported.
• Regular security vulnerability assessments and patching.
• Strict access controls are in place — only authorized personnel can access user data.
• 24/7 security monitoring for suspicious activity.
• Annual third-party security audit.

That said, no technical measure can guarantee 100% security. We strongly encourage you to keep your account password strong and never share it with anyone.

Jaya88 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and additional verification may be requested in cases of doubt.

If we become aware that we hold any data belonging to a minor, that data will be deleted immediately and the associated account will be closed.

Jaya88's servers and data processing facilities may be located in multiple countries. When your information crosses international borders, we ensure that:

• All transfers comply with GDPR and applicable international data protection regulations.
• Adequate data protection measures are in place in the recipient country.
• Standard Contractual Clauses (SCCs) are used where applicable.
• Data processing agreements are in place with all third-party partners.

Contact our support team to learn more about international data transfers.

Jaya88 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised.
• A notice will be displayed on the website for any significant changes.
• Notifications may be sent to your registered email or via SMS.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 in the bottom-right corner of the website.
• Complaints are typically resolved within 30 days.

We take every privacy-related complaint seriously and work to resolve it as quickly as possible.